On-Demand Webinar

Your AI has successfully automated routine interactions, but now your contact center faces an unexpected challenge: increased volatility, rising costs-per-interaction, and a talent gap for handling complex cases only.

When AI eliminates your predictable "base load" of simple interactions, traditional staffing models break down.

The result? Higher costs, frustrated agents handling only difficult cases, and executives questioning if AI is truly delivering ROI.

In this executive-focused webinar, ShyftOff CEO Trevor Clark draws on his experience managing 35+ global contact centers to reveal:

• Why successful AI implementation makes human staffing exponentially more difficult
• How the elimination of routine calls creates volatile demand patterns that traditional forecasting can't handle
• What happens when your remaining interactions require higher skill levels not readily available in traditional BPO models
• Why contact centers need interval-level staffing precision to maintain efficiency in the post-AI landscape

You'll leave with actionable strategies to:

• Implement flexible staffing models that scale with AI-induced volatility
• Source and retain the higher-skilled agents needed for complex-only interactions
• Maintain operational agility during unpredictable demand surges
• Preserve the cost benefits AI promised while delivering exceptional customer experiences

Don't let AI's success become your contact center's challenge.

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